Medexpress Enterprises Limited
Privacy Policy
Our approach
We are committed to protecting and respecting your privacy and this privacy policy sets out how we process your data when you use our website. Please read the following carefully to understand our views and practices regarding your data and how we will deal with it.
Introduction
This Policy (together with our Terms of Use and any additional terms of use incorporated by reference into the Terms of Use, together our Terms of Use) applies to your use of:
- Use of our Website: https://www.joinlevity.co.uk (Website).
- Any of the services accessible through the Website (Services)
This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Neither the Website is intended for children, and we do not knowingly collect data relating to children Please read the following carefully to understand our practices regarding your data and how we will treat it.
Important Information
Introduction
The website joinlevity.co.uk is operated by MedExpress Enterprises Limited.
MedExpress Enterprises Limited is the controller and is responsible for your personal data (collectively referred to as “we”, “us” or “our” in this Policy).
Our full details are:
MedExpress Enterprises Limited, company number 08805262 (we, us) a company registered in England and Wales with our registered address at 87a Worship Street, London, England, EC2A 2BE
How to Contact Us
Telephone: 020 7046 0307
Email: care@joinlevity.co.uk
Complaints
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues.
Changes to this Policy
Changes to the Policy and your duty to inform us of changes. We keep our Policy under regular review.
The personal data we hold about you must be accurate and current. Please keep us informed if your data changes during our relationship with you.
Third party links
Our Website may, from time to time, contain links to and from the websites of our partner networks and advertisers. Please note that these websites and any services that may be accessible through them have their privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services. Please check these policies before you submit any personal data to these websites or use these services.
The Data We Collect About You
Introduction
We may collect, use, store and transfer different kinds of personal data about you as follows:
Identity Data: First name, last name, maiden name, username or similar identifier, marital status, title, date of birth, gender.
Contact Data: Billing address, delivery address, email address and telephone numbers.
Health and Medical Data: Products prescribed, GP contact details, medical and health information and history shared by you during consultations with your GP. This data is a “Special Category of Personal Data”, to which greater protections apply under data protection law.
Financial Data: Bank account and payment card details. Please note that we do not store your bank account or payment card details.
Transaction Data: Includes details about payments to and from you and details of Website purchases, and details of repeat prescriptions ordered by, and delivered to, you.
Device Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
Profile Data: Includes your username and password, Website purchase and repeat prescription ordering and delivery history.
Usage Data: Includes details of your use of our Website.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used by this privacy policy.
How Is Your Personal Data Collected
We will collect and process the following data about you:
Information you give us. This is information (including Identity, Contact, Health and Medical, Financial, and Marketing and Communications Data) you consent to give us about you by filling in forms on the Website, by corresponding with us (for example, by email or chat) or by telling us during a consultation or otherwise. It includes information you provide when you set up an account on our Website, use our Services, and when you report a problem with the Website, or our Services. If you contact us, we will keep a record of that correspondence.
Information we collect about you and your device. Each time you visit our Website or use the Services, we will automatically collect personal data including Device, Content and Usage Data. We collect this data using cookies and other similar technologies. Please see our Cookie Policy for further details.
Information we receive from other sources including third parties and publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
Device Data from analytics providers, such as Google, and Bing; and search information providers such as Google.
Contact, Financial and Transaction Data from providers of technical, payment and delivery services
Medical and Health Data from MedExpress Enterprises Limited (MedExpress), the provider of clinical services through the Website. MedExpress provides virtual consultations through the Website (Virtual Consultation). You will provide personal data, including sensitive personal data to MedExpress through Virtual Consultations. MedExpress will require that you accept its privacy policy in order to participate in the Virtual Consultations [MedExpress Privacy Policy]
Cookies
We use cookies to distinguish you from other users of the Website and Services, and to remember your preferences. This helps us to provide you with a good experience when you use the Website or and also allows us to improve our Website. You can set your browser to refuse all or some browser cookies, or to alert you when websites or apps set or access cookies. If you disable or refuse cookies, please note that some parts of our Website may become inaccessible or not function properly. For detailed information on the cookies we use, the purposes for which we use them and how you can exercise your choices regarding our use of your cookies, see our Cookie Policy.
If you Fail to Provide Personal Data
Where you fail to provide personal data when requested, we may not be able to provide some or all of our Services.
How we use your Personal Data
We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances:
- Where you have consented (and in the case of Special Category Data, where you have provided your explicit consent).
- Where we need to perform a contract, we are about to enter or have entered with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
We will only send you direct marketing communications by email or text if we have your consent. You have the right to withdraw that consent at any time by contacting us.
Purposes for which we will use your personal data
Purpose/activity |
Type of data |
Lawful basis for processing |
|---|---|---|
To register your account on the Website |
Identity |
Your consent |
For MedExpress to provide you with Virtual Consultations. |
Identity |
Your consent |
|
For MedExpress providers to be able to provide you with advice based on your medical records |
Identity |
Your consent |
|
To process Website and purchases including managing payments and collecting money owed to us |
Identity |
Your consent |
|
To manage our relationship with you including notifying you of changes to the Website or any Services |
Identity |
Your consent |
|
To administer and protect our business and this Website including troubleshooting, data analysis and system testing |
Identity |
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security) |
|
To deliver content and advertisements to you |
Identity |
Consent |
Change of Purpose
We will only use your data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish us to explain how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures Of Your Personal Data
We may share your personal data with the third parties set out below for the purposes set out in the table above:
- Service providers acting as processors, who provide IT and system administration services and video conferencing facilities, such as Microsoft Azure, Stripe, and Amazon Web Services.
- Credit card providers and banks for the processing of payments.
- HM Revenue and Customs, regulators (including the General Pharmaceutical Council) and other authorities acting as processors or joint controllers based in the UK who require reporting of processing activities in certain circumstances.
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Policy
Special Category Data: We will not ordinarily share any of your medical or health information with any third party, including your healthcare provider, without your specific and explicit consent (unless you are physically or legally unable to give consent and the sharing is necessary to protect your vital interests).
Data Security
All information you provide to us is stored on cloud servers operated by leading operators with high levels of security. Any payment transactions carried out by our chosen third-party provider of payment processing services will be encrypted using up to date technology. Once we have received your information, we will use strict procedures and security features to try to prevent your data from being accidentally lost, used or accessed in an unauthorised way, including encryption of your data “at rest” on our systems. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so.
Data Retention
Details of retention periods for different aspects of your data are available in our retention policy which you can request by contacting us. In some circumstances you can ask us to delete your data: see your legal rights below for further information. In some circumstances, we will anonymise your data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. If you do not use your account on the Website for a period of 2 years then we will treat the account as expired and your data will be archived and may be deleted.
Your Legal Rights
Under certain circumstances you have the following rights under data protection laws in relation to your personal data.
You have the right to:
Request access to your data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. You also have the right to object to where we are processing your data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your data. This enables you to ask us to suspend the processing of your data in the following scenarios:
if you want us to establish the data’s accuracy;
where our use of the data is unlawful but you do not want us to erase it;
where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your data to you or a third party.
We will provide to you, or a third party you have chosen, your data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your data.
However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
You also have the right to ask us not to continue to process your personal data for marketing purposes.
You can exercise any of these rights at any time by contacting us at
help@joinlevity.co.uk
Glossary
Comply with a legal obligation means processing your data where it is necessary for compliance with a legal obligation that we are subject to.
Consent means processing your data where you have signified your agreement by a statement or clear opt-in to processing for a specific purpose. Consent will only be valid if it is a freely given, specific, informed and unambiguous indication of what you want. You can withdraw your consent at any time by contacting us.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your data for our legitimate interests. We do not use your data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
