LEVITY: TERMS AND CONDITIONS

About Us
1. The Levity website joinlevity.co.uk is owned and operated by MedExpress Enterprises Limited, company number 08805262 (we, us) a company registered in England and Wales with our registered address at 87a Worship Street, London, England, EC2A 2BE.
2. How to Contact Us
  Telephone: 020 7046 0307
  Email: care@joinlevity.co.uk
Our Contract with you
1. These terms and conditions of use ("Terms of Use") govern your use of our website https://www.joinlevity.co.uk (the "Site"), as well as the services ("Services") and products ("Products") available to users through the Site.
2. Our contract. These Terms of Use apply to the order by you and supply of Products and Services to you ("Contract"). No other terms are implied by trade, custom, practice or course of dealing.
3. THE CONTRACT IS BETWEEN YOU AND MEDEXPRESS ENTERPRISES LIMITED (US) MEDEXPRESS IS REGISTERED WITH THE GENERAL PHARMACEUTICAL COUNCIL.
4. MedExpress is an independent, physician-owned medical group with a network of physicians, who provide telehealth medical consultations and secure messaging physicians (the "Providers" and their patients (the "Virtual Consultation").
5. In order to receive Virtual Consultations, you agree to receive communications from us and the Providers electronically and by telephone.
6. The professional medical services are provided by us and the technical, non-clinical Site services which facilitate the synchronous and asynchronous telecommunication technology are provided by Levity. These are collectively referred to as the "Services". The terms "you" and "your" means the user of the Levity Account.
7. Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
8. Your acceptance of, and compliance with, these Terms of Use is a condition to your use of the Site and Services and purchase of Products. By clicking "accept", you acknowledge that you have read, understand, and accept all terms and conditions contained within these Terms of Use and:
  - MedExpress Notice of Privacy Practices, and
  - Our Cookie Policy
9. If you do not agree to be bound by these terms, you are not authorised to access or use this Site or Services; promptly exit this Site
Services Provided - No Medical Care or Advice by Levity
1. We offer an online communication platform for Providers and their patients to connect via the Site for Virtual Consultations.
2. Providers are independently engaged by us and the Providers are responsible for the quality and appropriateness of the care they render to you.
3. We do not recommend or endorse any specific Providers, tests, physicians, medications, products, or procedures. You acknowledge that you rely on information delivered via the Services at your own risk and you assume full responsibility for all risks associated herewith
4. No Warranties. We do not make any representations or warranties about the training or skill of any Providers who deliver services via the Site or Service. You will be provided with available Providers based solely on the information you submit to the Site. You are ultimately responsible for choosing your particular Provider.
Risks of Telehealth Services
1. For many types of Provider interactions, a Virtual Consultation is sufficient to make a diagnosis and treat. It is important that you understand and consent to the limitations inherent in receiving a diagnosis without a physical examination.
  - You and your Provider won't be in the same room, so it may feel different than an office visit.Your Provider may make a mistake because they cannot examine you as closely as at an office visit.
  - Your Provider may decide that you still need an office visit.
  - Technical difficulties may occur before or during the Virtual Consultation and your appointment cannot be started or ended as intended. Your Provider may commence a Virtual Consultation; however, you understand that the session may need to be conducted by regular voice communication if technical requirements such as internet speed cannot be met.
  - Your current insurance may not cover the additional fees of the Service and you may be responsible for any fee that your insurance company does not cover.
  - There is a risk that your data or information could be lost or stolen. We will do our best to limit that possibility and to notify you if we identify any breach (in accordance with our Privacy Policy).
  - No results are guaranteed or promised by using the Services.
  - You understand that your Provider is compelled by applicable law and professional standards to report certain events, particularly if they believe that you or someone else is in danger.
2. Emergency Care. If your situation is an emergency, call 999. Telehealth is not an appropriate method of care. If you require immediate or urgent care, you must seek care at a hospital or other healthcare provider equipped to deliver urgent or emergent care.
Prescriptions
1. We do not endorse any specific medication, pharmacy, or pharmacologic product. If a Provider prescribes a medication, they will limit supply based upon applicable law and will only prescribe a medication as determined in their discretion and professional judgement. There is no guarantee that your Virtual Consultation will result in a prescription being issued.
Availability of Services
1. We operate in the United Kingdom only, and the Services may not be available in your location.
2. Access to and use of the Site and/or the Services is limited exclusively to users located in the United Kingdom where the Services are available.
Ordering and Purchasing of Services or Products
1. YOU WILL MAKE YOUR ORDER THROUGH THE WEBSITE AND MEDEXPRESS IS RESPONSIBLE FOR PRESCRIBING ALL PRODUCTS WHICH REQUIRE A PRESCRIPTION.
2. Placement of Order: Your placement of an order does not necessarily ensure that we will accept your order. We may require additional information regarding your order if you have not provided all the information required by us to complete. Once a properly completed order and authorization of your form of payment is received, we will process your order and Product for shipment.
3. Cancellation of Order: If, for some reason, we determined that we cannot ship your Product(s) within thirty (30) days following our receipt of a properly completed order, we will cancel your order and advise you of such action. We do not accept orders from dealers, wholesalers, or other customers who intend to resell items offered on our Site.
4. Incorrect Pricing: In the event a Product or Service is listed at an incorrect price due to typographical error or error in pricing information received from a third party, we shall have the right to refuse or cancel any orders placed for the Products and/or Service(s) listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is cancelled, we will promptly issue a credit to your credit or debit card account in the amount of the charge.
5. If you are not at home when the product is delivered: If no one is available at your address to take delivery, our delivery company will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. We will only post the products through the letterbox without the need for a signature where you have specifically selected this option during the ordering process.
6. If you do not re-arrange delivery: After a failed delivery to you and you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
7. Automatic delivery upgrades: In some instances, we may have to automatically upgrade your delivery method; if the shipment does not comply with the size constraints of your chosen delivery method or your chosen delivery method does not have adequate insurances. In these instances, we will not charge you any more for the upgrade.
8. Cancellation and Transfer Policy: You may cancel your first order of Products up until the point it has been prescribed by MedExpress by contacting our customer care team. You may cancel subsequent subscription orders via your account at least 48 hours prior to your next scheduled shipment.
9. Online Payments: We accept credit and debit cards issued by U.K. banks. If a credit card account is being used for a transaction, we may obtain pre approval for an amount up to the amount of the payment. If you enrol to make recurring payments automatically (through using our subscription model option), all charges and fees will be billed to the credit card you designate during the setup process. If you want to designate a different credit card or if there is a change in your credit card, you must change your information online. This may temporarily delay your ability to make online payments while we verify your new payment information
Eligibility; Site Access, Security and Restrictions; Passwords
1. You must be over 18 years old in order to access the Site and the Services and you are you solely responsible for creating an account on our Site (the "Account"), maintaining the confidentiality of your Account, Levity ID and/or credentials, and for all activities that occur under such Levity ID and/or credentials.
2. You agree to prohibit anyone else from using your Account, Levity ID and/or credentials and agree to immediately notify us. of any actual or suspected unauthorised use of your Levity ID and/or credentials or other security concerns of which you become aware.
3. Your access to the Site may be revoked by us at any time with or without cause. If you have enrolled for any subscription payments, these will be cancelled.
Accuracy of Information and Liability
1. We have taken all reasonable care to ensure the information and facts contained on the Site are accurate and up to date when first posted. However, we do not undertake to update or correct such information. We do not make any representation or warranty, express or implied as to the accuracy or completeness of any information (including information about Products and Services) included on this Site. We reserve the right to change, delete or move any of the material on this website at any time without notice.
2. WE DO NOT ACCEPT LIABILITY FOR ANY LOSS ARISING DIRECTLY OR INDIRECTLY FROM THE USE OF OR RELIANCE ON THIS SITE, THE PRODUCTS OR THE SERVICES ON OUR SITE OR INFORMATION IT CONTAINS (SAVE FOR DAMAGES ARISING FROM DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE).
3. This Site is intended solely for your personal and non-commercial use. The use of this Site and its contents for purposes other than personal and non-commercial use is prohibited without our prior written permission.
Intellectual Property
1. Unless otherwise noted, all materials on this Site including the design, text, graphics, photographs and content featured, are all intellectual property which are owned, controlled or licensed by us. We assert all rights over its intellectual property.
2. All brand names, products and service names and titles used on this Site are trademarks and trade names of their respective owners, including MedExpress. We do not claim any ownership in, nor any affiliation with, any third-party trademarks appearing in this Site. Such third-party trademarks are used only to identify the Products and Services of their respective owners, and no sponsorship or endorsement on our part should be inferred from the use of these marks.
Links to Other Sites
1. We make no representations whatsoever about any other website that you may access through this Site.
2. A link to a third-party website does not mean that we endorse or accept any responsibility for the content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third-party sites linked to this Site, you do this entirely at your own risk.
User Information
1. You will be required to submit, upload, post, and transmit information including but not limited to health information, medical history, personal information, consent forms, videos, images, or other materials to us or our Site ("User Information"). You agree not to provide any User Information that (a) is false, inaccurate, defamatory, abusive, libellous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behaviour, (b) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets, or intellectual property rights of any person or entity, or (c) contains or transmits a virus or any other harmful component.
2. You agree not to contact other Site users through unsolicited e-mail, telephone calls, mailings, or any other method of communication.
3. You represent and warrant to us that you have the legal right and authorization to provide all User Information to us for use as set forth herein and that you will use the Site in accordance with applicable law.
4. You agree to defend, indemnify, and hold us and the Providers harmless from and against all third-party claims, damages, and expenses (including, but not limited to, reasonable attorneys' fees) against or incurred by us arising out of any User Information you upload to or transmit through the Site or any breach of this Section 12.
General
1. Assignment and transfer. We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you by posting on this webpage if this happens. You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
2. Variation. This Contract may be varied by us at any time by posting an updated version on the Site.
3. Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.
4. Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
5. Third party rights. The Contract is between you and us. the Providers also have a right to enforce its terms insofar as they relate to the Services provided by them.
6. Force Majeure. We will not be deemed to be in breach of these Terms of Use or liable for any breach of these Terms of Use or our Privacy Policy due to any event or occurrence beyond our reasonable control, including without limitation, acts of God, terrorism, war, invasion, failures of any public networks, electrical shortages, earthquakes or floods, civil disorder, strikes, fire, or other disaster.
7. Termination. We may terminate your rights to use the Site at any time at our sole discretion.
8. Governing law and jurisdiction. The Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.